FAQ | My Site

How can we contact you?

Send all inquiries to methenu.shop@gmail.com

How is shipping cost calculated?

Shipping cost is based on weight and approximate distance from our location to yours. Shipping cost is calculated before transaction is finalized.

How are my products shipped to me?

Our customers' privacy and happiness is very important to us. As a result, we deliver all of our orders in discreet packaging with shipper listed as MTU.

How long will it take for an item to ship?

Please allow 2-3 business days for in stock orders to be processed and shipped. *Please note we make every effort to send your orders out as quickly as possible, however COVID 19 restrictions can randomly affect package arrivals*

What if items are out of stock?

Items that are out of stock will need to be reordered when they become available. Unfortunately, we can not automatically process backordered items.

Are warranties included with product purchases?

We encourage our customers to register their products online if the manufacturer offers a warranty.

What are the returns and exchange policies?

Due to the nature of our products and to ensure the safety and health of our customers ALL SALES ARE FINAL. If you receive a damaged or defective product we will provide a replacement/exchange if the item is sent back within 30 days of purchase in original product packaging. We regret that we are unable to refund your original shipping charges